Shipping policy
**Shipping Policy**
Thank you for shopping with Hidden Reality! We want to ensure you have a seamless and enjoyable shopping experience with us. Please take a moment to review our shipping policy:
**1. Processing Time:**
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons, First releases or promotional periods, processing times may be slightly longer due to our products being bespoke made per order, but we always strive to dispatch your order as quickly as possible.
**2. Shipping Methods:**
- We offer several shipping options to cater to your needs, including standard, expedited, and express shipping.
- The available shipping methods will be displayed during the checkout process, along with estimated delivery times and costs based on your location.
**3. Domestic Shipping (United Kingdom):**
- For orders within United Kingdom, we partner with reliable courier services to ensure timely and secure delivery to your doorstep.
- Standard shipping usually takes between 3-7 business days, while expedited shipping may arrive within 1-3 business days, depending on your location.
- Please note that shipping times may vary based on external factors such as weather conditions and holidays.
**4. International Shipping:**
- We proudly offer international shipping to many countries worldwide.
- International shipping times may vary depending on your location and customs clearance procedures. Typically, international orders arrive within 7-21 business days, but please allow for additional time during peak seasons or due to customs delays.
- Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
**5. Order Tracking:**
- Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
- You can also track your order directly through our website by logging into your account and accessing your order history.
**6. Shipping Charges:**
- Shipping charges are calculated based on the shipping method selected, the weight of your order, and your location.
- During the checkout process, you will see the shipping costs associated with your chosen shipping method.
**7. Shipping Restrictions:**
- We currently do not ship to PO Boxes or APO/FPO addresses.
- Some remote or inaccessible areas may have limited shipping options or incur additional shipping charges. If you are unsure about shipping availability to your location, please contact our customer service team for assistance before placing your order.
**8. Order Status Updates:**
- You will receive email notifications throughout the shipping process, including order confirmation, shipment confirmation, and delivery confirmation.
- If you have any questions or concerns about your order status, please don't hesitate to reach out to our customer service team for assistance.
**9. Holiday Shipping:**
- During peak holiday seasons, such as Christmas or Black Friday, please allow for additional processing and shipping time due to high order volumes and carrier delays.
- We recommend placing your holiday orders in advance to ensure timely delivery.
**10. Contact Us:**
- If you have any questions, comments, or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team.
- You can reach us via email at support@hidden-reality.co.uk. Our team aims to assist you as soon as possible.
By placing an order with Hidden Reality, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you!
Hidden Reality Team
Thank you for shopping with Hidden Reality! We want to ensure you have a seamless and enjoyable shopping experience with us. Please take a moment to review our shipping policy:
**1. Processing Time:**
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons, First releases or promotional periods, processing times may be slightly longer due to our products being bespoke made per order, but we always strive to dispatch your order as quickly as possible.
**2. Shipping Methods:**
- We offer several shipping options to cater to your needs, including standard, expedited, and express shipping.
- The available shipping methods will be displayed during the checkout process, along with estimated delivery times and costs based on your location.
**3. Domestic Shipping (United Kingdom):**
- For orders within United Kingdom, we partner with reliable courier services to ensure timely and secure delivery to your doorstep.
- Standard shipping usually takes between 3-7 business days, while expedited shipping may arrive within 1-3 business days, depending on your location.
- Please note that shipping times may vary based on external factors such as weather conditions and holidays.
**4. International Shipping:**
- We proudly offer international shipping to many countries worldwide.
- International shipping times may vary depending on your location and customs clearance procedures. Typically, international orders arrive within 7-21 business days, but please allow for additional time during peak seasons or due to customs delays.
- Please note that customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
**5. Order Tracking:**
- Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
- You can also track your order directly through our website by logging into your account and accessing your order history.
**6. Shipping Charges:**
- Shipping charges are calculated based on the shipping method selected, the weight of your order, and your location.
- During the checkout process, you will see the shipping costs associated with your chosen shipping method.
**7. Shipping Restrictions:**
- We currently do not ship to PO Boxes or APO/FPO addresses.
- Some remote or inaccessible areas may have limited shipping options or incur additional shipping charges. If you are unsure about shipping availability to your location, please contact our customer service team for assistance before placing your order.
**8. Order Status Updates:**
- You will receive email notifications throughout the shipping process, including order confirmation, shipment confirmation, and delivery confirmation.
- If you have any questions or concerns about your order status, please don't hesitate to reach out to our customer service team for assistance.
**9. Holiday Shipping:**
- During peak holiday seasons, such as Christmas or Black Friday, please allow for additional processing and shipping time due to high order volumes and carrier delays.
- We recommend placing your holiday orders in advance to ensure timely delivery.
**10. Contact Us:**
- If you have any questions, comments, or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team.
- You can reach us via email at support@hidden-reality.co.uk. Our team aims to assist you as soon as possible.
By placing an order with Hidden Reality, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you!
Hidden Reality Team